10 Strategies to Enhance Quality in Call Centers for Superior Customer Service
Anyone who has experience working in a call center knows how rigorous the quality assessment process is. With every interaction monitored meticulously, there is constant pressure to maintain a high performance standard. A study on “Frontline employees’ views on organizational factors that affect the delivery of service quality in call centers” delves into this specific aspect, highlighting its importance in the call center environment. The… Read More »10 Strategies to Enhance Quality in Call Centers for Superior Customer Service